Cancellation policy

We offer a simple, stress-free cancellation policy under two scenarios:

1) Cancellations before arriving in Fuerteventura

If you decide to cancel your reservation (for any reason) before your course begins or before your check-in date at Casa Carmen, you won’t be charged anything at all for any of the booked services (accommodation and courses).

2) Cancellations during your stay in Fuerteventura

  • Accommodation

Are fully refundable without giving any reason, as long as you notify us at least 72 hours in advance.

  • Regular Spanish course

Are fully refundable without giving any reason, as long as you notify us at least 72 hours in advance.

  • Bildungsurlaub Spanish course

BU courses are not refundable once the student has started.

(*) Bildungsurlaub courses may only be booked in indivisible blocks of 5 or 10 days, unless the applicant submits proof of a reduced working schedule or a part-time contract. Please note that any missed sessions due to flight arrangements will not constitute valid grounds for reducing the official course duration.

  • Surf School

When a student notifies the surf school of any changes in advance, the possible scenarios are:

– Less than 24 hours’ notice: Non-refundable. Cancellations or changes are not allowed.

– 24–48 hours’ notice: Non-refundable. Cancellations are not allowed, but one session change is permitted. Please note that the rescheduled session is not refundable.

– 72 hours’ notice or more: 100% refundable.

 

Privacy policy

At Spanish & Surf® we take the protection of your personal data very seriously. This policy explains in plain language what information we collect, how we use it and what your rights are.

1. Who we are

Owner: Spanish & Surf®
Website: www.spanishandsurf.com
Contact email: [email protected]

2. Data we collect

  • Comments: When you leave a comment we store the information you enter in the form, your IP address and browser information to help prevent spam.
  • Images: If you upload images, please avoid embedding location data (EXIF GPS).
  • Cookies: We use cookies for convenience (e.g. remembering comment details or screen preferences).
  • Embedded content: Some posts may include third-party content (videos, maps, etc.) that may collect data according to their own policies.
  • Contact form: If you contact us we will use your data only to respond to your request.

3. How we use your information

We use your data to manage comments and prevent spam, improve your browsing experience, reply to inquiries and comply with legal obligations.

4. Data retention

  • Comments and their metadata are kept indefinitely so we can recognise and approve follow-up comments automatically.
  • If you create an account we store your profile information until you delete it.
  • We will delete your data when it is no longer needed or when you request it, unless we are legally required to retain it.

5. Who we share your data with

We do not sell or trade your data. We may share data only when necessary with technical service providers (hosting, spam detection) under data-processing agreements, or to comply with legal obligations.

6. Your rights

You have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Request deletion of your data.
  • Object to or restrict processing.
  • Receive your data in a portable format.

To exercise these rights, email [email protected] with your request and a copy of an ID document.

7. Cookies

This site uses first-party and third-party cookies to improve user experience and analyse traffic. These cookies may store preferences, enable certain functions, or help us understand how visitors use the site.

You can configure or reject cookies at any time in your browser settings. Disabling cookies may affect how the website works for you.

8. Security

We apply appropriate technical and organisational measures to protect your data and prevent unauthorised access.

Legal note: This policy complies with Regulation (EU) 2016/679 (GDPR) and Spain’s Organic Law 3/2018 (LOPDGDD).